Ongoing enhancement and support of Millennium applications requires a diverse in-house team of highly trained and specialized professionals. Often times however, there is either more work than the existing team can complete in a timely manner or an unexpected vacancy causes a short-term spike in demand. There are a variety of scenarios that can cause this gap between available specialized Millennium resources and urgent work to be completed, including:
- Strict deadline approaching
- Short-term employee vacancy due to turnover, recruiting delays, maternity leave, vacations, employee emergencies, etc.
- An urgent request from a critical customer
- An unusually large backlog of prioritized customer requests
- Inability to resolve a particularly tough technical problem
- Work is specialized, short-term and the required expert skills are not part of the in-house staff skill mix
With a shortage of resources, it is not uncommon for work such as extracts, reporting and system enhancements to pile up.
HPG offers a solution to broaden your bandwidth so that you may be in a position to effectively respond to technical and short-term issues related to Millennium enhancement and support requests. Our prescription? PRN Services, Use Frequently for Best Results in solving short-term shortages of specialized, expert Millennium resources.
HPG’s PRN Services can tackle a variety of your technical projects, offering deep expertise in support of your Millennium system:
- Application Enhancements
- CCL Report Development
- Clinical Documentation including PowerForms and PowerNote
- Customized Genviews
- Maintenance to the Orders Catalog, event codes, and event sets
- Discern Rules, tailored to your clinician’s requirements
- Application Support
- Analysis and Trouble Shooting
- CCL data quarries
- CORE and security
- PRN Proprietary Tools and Services
- Enhanced Testing Services (ETS)
- Medication Alerts Services (MAS)
- Interfaces
- Specifications, development, testing, documentation and training
PRN Services deliver “the right resources at the right time”. This on demand approach offers a unique way of assisting our customers with small, ad hoc projects. Our services are customized to your specific needs—an extension of your expert staff available when, where, and how you need it!
- Quick access to scarce skill set
- Use as much or as little as needed
- Easy to monitor
- Maximize utilization of FTEs on current project deadlines
- Improved user satisfaction since service delays can be minimized
- Skills transfer and learning opportunities for existing IT staff